I agree with your statement, Mark, that online news organizations can only provide the information given to them by those in the know online. The web allows people to communicate in ways never before dreamed of and consequently has made information exchange a breeze. But when I saw the title of this subsection, I was expecting a possible different use for the phrase, similar to “The customer is always right.” Gone are the days when news outlets could decide what was and wasn’t news. That right, some may say burden, has now fallen upon the readers themselves. Publish what the readers tell you via email, wall post, etc., that they want or watch them scurry to a publication that will. This, in my opinion, is a large portion of the reason why the news industry that used to focus on fact and getting an important story across, is now more interested in indulging readers in their guilty pleasures. They unfortunately can either conform to the celebrity gossip that the people want to hear, or eat the proverbial dust of the publications that do.